Policies, Terms, and Conditions
Business Hours
Front office/Customer service: 8:00am - 6:00pm , M-F
Purchase Orders
Purchase orders: We request that purchase orders accompany all incoming jobs. Please list your company, name, phone number, project title, due date - and all pertinent information necessary for correct production and billing of your project. If your company doesn't use purchase orders, we will provide a client request form listing the proposed services and costs involved for your approval and signature.
Payment terms
Open Accounts: Net 30 days from date of invoice. All Others: C.O.D. All C.O.D. orders & jobs without formal purchase orders require a 50% deposit. Visa, Mastercard and American Express cards are accepted with a minimum charge of $20.00.
Open Accounts
You are invited to fill out an application for an open account. The minimum charge for open account purchases is $20 (excluding film processing & proofs). Jobs are normally invoiced on a per order basis. Statements are mailed at the end of each month. If an outstanding invoice becomes 60 days past due (90 days old), all future orders are placed on a C.O.D. basis until the account is brought up to date. We require the signature of an authorized officer within the requesting company, personally guaranteeing payment-in-full to Dodge Color for all completed and accepted transactions. Exceptions may be made for publicly listed companies, some associations, and government agencies. Check with our bookkeeping department for clarification.
Sales Tax
All jobs delivered in Maryland by Dodge Color are subject to a 5% state sales tax unless a Maryland tax exempt form is on file with us.
Shipping
Unless other arrangements are made, all charges incurred in the shipping and handling of materials will be billed at cost plus 15%. C.O.D. orders must be paid in full before pickup by or delivery to customer.
Turnaround
Normal service times are for our standard business day, and begin upon our receipt of your order. Large orders or projects requiring make-ready services may cause substantial deviation from normal scheduling.
Weekend/Holiday Charges
$500.00 minimum to open our production departments. All production services carry a 100% rush surcharge. Additionally, overtime labor is charged at $120.00 per hour.
Second Party Billing
2nd party billing: Customers or agents presenting an order and wishing to charge a second party shall remain liable for the cost of all work until the total amount of the invoice is paid in full.
Re-Orders
Re-orders or additions, unless requested within 48 hours of job completion, will be charged as a new order.
Remakes
We will remake print orders if deemed unacceptable by both parties, and if the request is made within 48 hours of accepting delivery of the job. If a remake is required, all materials involved in the original project must be returned with your copy of the original order/instructions. Clearly state the reason for the remake, providing explicit instructions for the correction required. If a remake is requested to match materials or laser printouts that weren't included with the original order, then the remake will be charged at our normal full price.
Policies, Terms, and Conditions Guide
Image Regardless Policy
When submitted materials or electronic files contain irregularities, and in our opinion, will not produce a satisfactory end-product, we will undertake production only on an "image regardless" basis - with the understanding that the final results may not meet professional standards. For this reason, we cannot accept a remake on an image regardless order. Additionally, quantity print orders in which the client waives our "1st Print" approval process - will be printed only on an image regardless basis.
Early Return of Originals
When we are requested to return the original materials prior to the completion of the reproduction process, it deprives us of the ability to compare the final product with the originals for color balance and density. We cannot guarantee a professional quality reproduction under these circumstances and the order will be produced on an image regardless basis.
Transportation
All prices and production times in this brochure are exclusive of transportation. Unless arrangements are made in advance, pick-up and delivery are your responsibility. Should delay or damage in transit occur, all claims arising will be claimed from the courier by you.
LIMIT OF LIABILITY
Our reputation is based on the extreme care exercised in the handling of your original materials. However, submitting any exposed, and/or unprocessed film to us for processing, printing, or other handling, constitutes an AGREEMENT by you that any damages or loss by our company, or agents, even though due to the negligence or other fault of our company, or agents, will only entitle you to replacement of a like amount of unexposed film and processing UNLESS you have indicated a higher value to us in writing, at the time of our acceptance and paid to us, in advance, the cost of our purchasing an insurance premium covering any possible damage or loss.
All claims of loss or damage to property such as artwork, prints, previously processed film, etc. must be waived as to reimbursable value UNLESS you have indicated a replacement value to us in writing, prior to our acceptance and paid to us, in advance, our cost of insuring said property against damage or loss.
Except for the liabilities stated above, the acceptance by our company, or its agents, of any customer property is without warranty or liability-and recovery for any incidental or consequential damages is excluded.
COPYRIGHT INFRINGEMENT
Any submitted artwork or photography is considered to be copyrighted, and must be accompanied by a written release from the photographer or artist, and stating your right of reproduction before work is entered into production.
Even if the artwork or photography does not bear a photographer's or artist's identifying mark, the Purchaser agrees to save and hold harmless, and to indemnify Dodge Color, Inc. for all cost, expenses, attorney's fees or judgements resulting from any claim or lawsuit asserting copyright infringement or other violation of applicable law arising out of purchaser's order or the enforcement of any provision.
Web Site Privacy Policy Statement
Our postal address is 11941-L Bournefield Way, Silver Spring, MD 20904. We can be reached via e-mail at webmaster@dodge.com or you can reach us by telephone at 240-247-1800 or toll-free 877-363-4325. Our fax is 240-247-1899.
Dodge Color, Inc. knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our web site privacy policy.
For each visitor to our Web site, our Web server automatically recognizes only the consumer's domain name or IP address, but not the e-mail address (where possible).
With respect to cookies: We may use cookies to store visitors preferences or record session information, such as items that allow us to customize Web page content based on visitors' browser type or other information that the visitor sends.
We collect the e-mail addresses of those who communicate with us via e-mail.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. We will also post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mailing us at the above address, writing to us at the above address, or calling us at the above telephone numbers.
Upon request we offer visitors the ability to have inaccuracies corrected in communications that the consumer/visitor has directed to the site. Consumers can have this information corrected by sending us e-mail at the above address.
With respect to security: When we transfer and receive certain types of sensitive information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
